Question

What are two common business problems that machine learning solves?

a.creating personalized customer experiences
b.automating processes
c.restructuring inefficient internal processes
d.identifying competitor differentiation
e.leveraging underutilised employee talent

Answer 1

Machine learning helps solve the business problems of process automation by handling routine tasks more efficiently than humans, and by enhancing customer experiences through personalized recommendations.

Step-by-step explanation:

Two common business problems solved by machine learning are automating processes and creating personalized customer experiences. Automation is particularly applicable to routine tasks such as bookkeeping, clerical work, and production assembly lines. These tasks can often be performed faster and more economically by computers.

For example, self-scan checkout aisles in supermarkets use automation technology to reduce the need for cashiers, allowing one employee to oversee multiple aisles simultaneously.

Machine learning also enhances the customer experience by analyzing large data sets to predict what customers want and providing them with personalized recommendations. This capability not only increases customer satisfaction but also drives sales for businesses.