Final answer:
True, resolving conflicts is best done when everyone is calm to ensure clear thinking and effective communication. Using open and respectful dialogue, focusing on problem-solving, and seeking help when needed are key strategies. Unresolved conflicts can lead to negative outcomes like stress and lost productivity.
Step-by-step explanation:
The statement that it is a good idea to wait until everyone is calm before trying to resolve a conflict is true. Conflicts are better addressed when all parties involved can think clearly and communicate effectively without intense emotions clouding the discussion. To foster a constructive conflict resolution environment, it is essential to:
- Choose your words carefully so as not to inflame the situation.
- Stay as calm as possible and listen to the other side of the story.
- Avoid suggesting that you're right and the other person is wrong, remaining open and respectful.
- Try asking open-ended questions to learn more about the other person's position.
- Restate what you heard the person say, to let them know you were listening and to avoid misunderstandings.
- Focus on solving the problem, not blaming the other person.
If conflict resolution efforts fail, it may be necessary to seek assistance from a supervisor or HR department, especially in environments where there is an in-house dispute resolution process. When conflicts remain unresolved, the consequences can be serious, including stress, diminished team morale, staff departures, and lost productivity. Therefore, allowing time for emotions to settle can have a significant positive impact on resolving conflicts.