Question

Which of the following would be an appropriate response for the nurse aide to make if a client expresses anger during care?

a) Ignore the client's anger
b) Tell the client to calm down
c) Listen to the client's concerns and offer support
d) Report the client's behavior to the supervisor

Answer 1

Listening to a client's concerns and offering support is the appropriate response when a client is angry. It's important to stay calm, use open-ended questions, and focus on problem-solving. If unresolvable directly with the client, speak with a supervisor for additional guidance.

Step-by-step explanation:

If a client expresses anger during care, listening to the client's concerns and offering support would be an appropriate response for the nurse aide to make. It is essential to choose your words carefully to avoid inflaming the situation, stay as calm as possible, and listen to what the client is saying.

You should remain open and respectful, avoiding any suggestion that you're right and the client is wrong. Try asking open-ended questions to gain a better understanding of the client's perspective. Restating what you heard can confirm to the client that you are listening and help prevent misunderstandings. Focus on problem-solving rather than blaming.

If the situation does not resolve, it may be necessary to speak with your supervisor or HR department for further assistance.