Final answer:
A CPCT providing palliative care should respond with empathy and support when a patient's family expresses anger and hopelessness. Active listening, validation of emotions, and providing education about available resources can help support the family.
Step-by-step explanation:
When a CPCT is providing palliative care and the patient's family expresses feelings of anger and hopelessness, it is important for the CPCT to respond with empathy and support. One action that the CPCT can take is to actively listen to the family's concerns and validate their emotions. By acknowledging their feelings and showing understanding, the CPCT can help the family feel more heard and supported. Additionally, the CPCT can provide education about the nature of the illness and the available resources for emotional support, such as counseling services or support groups.