Final answer:
A CPCT should seek another available healthcare provider or contact the attending physician immediately if a patient cannot void her bladder and is in pain. Document all actions and communications regarding the patient's condition. Stay within the scope of practice, and consider performing a bladder scan if trained and permitted.
Step-by-step explanation:
If a CPCT (Certified Patient Care Technician) is caring for a patient who is unable to void her bladder and is experiencing pain, the CPCT should first attempt to find another nurse or healthcare provider who is available to assess the patient's condition. If no one is available, the CPCT should then contact the attending physician to report the patient’s status and request immediate attention. Documenting the patient's pain, inability to void, and all actions taken is essential in providing proper patient care and communication between healthcare providers. Considering the patient's history of catheterization and antimicrobial drugs, there might be concerns about a urinary tract infection or other complications that could lead to her current symptoms. If the CPCT has been trained and is authorized within the scope of their practice, they may perform a bladder scan to assess urine volume in the bladder. However, they must always act within their scope of practice and the policies of the healthcare facility.