Question

Emotional labour is defined as any situation in which:

A. you get upset with customers at times when you are supposed to remain calm.
B. you begin to feel burned out from facing too many customers in one day.
C. you don't realize that your emotions are causing you to act differently toward someone than you had intended.
D. All of the answers are correct.
E. none of the answers represent the emotional labour definition.

Answer 1

Emotional labor involves regulating one's emotions to meet social or occupational norms and is not accurately described by any of the options given in the question. The correct answer is E, as none of the options represent the definition of emotional labor.

Step-by-step explanation:

Emotional labor is defined as the regulation of one's emotions to meet job or occupational requirements. It's an attempt to feel or display emotions that comply with specific rules or expectations of a particular social setting, often in the workplace. This could involve, for instance, a customer service representative maintaining a cheerful tone even when dealing with an irate customer.

Option A, while related to emotions at work, is not a definition of emotional labor, but could actually be a response to it. Similarly, B describes a consequence that could arise from excessive emotional labor, but is not the definition itself. Option C could be an aspect of poor emotional awareness or regulation, but does not confer the concept of emotional labor. Therefore, the appropriate answer is E, none of the answers represent the emotional labor definition precisely.