Final answer:
The employee-customer-profit-chain model suggests that employees who are satisfied with their job and find it in their best interest to stay with the organization are less likely to quit, which in turn leads to higher customer satisfaction, repeat business, and increased organizational profits. Therefore, the correct answer is 'd) All of the above.'
Step-by-step explanation:
According to the employee-customer-profit-chain model, several interconnected elements lead to higher profits for an organization. First, employees who find it is in their best interest to stay with an organization are more likely to be committed to their jobs and contribute positively to the workplace. Second, satisfied employees are less likely to quit, which reduces turnover and associated costs. Lastly, higher customer satisfaction typically leads to repeat business and, consequently, higher profits. This is because a consumer who is treated well by satisfied employees is more likely to return and possibly recommend the business to others, fostering a good reputation. Therefore, the correct answer is 'd) All of the above.' This encompasses the belief that satisfied employees tend to stay with the organization (a), the concept that job satisfaction reduces employee turnover (b), and the understanding that higher customer satisfaction correlates with repeat business and increased profits for the organization (c).