Question

Sue is unhappy about her work situation and her supervisor, so she has started to pay less attention to the quality of her work. She also arrives late for work and generally puts less effort into her work. This information suggests that Sue's main reaction to job dissatisfaction is:

a) Exit.
b) Voice.
c) Commitment.
d) Loyalty.
e) Neglect.

Answer 1

Sue's main reaction to job dissatisfaction, as indicated by her reduced quality of work and effort, is 'Neglect.' This response is passive yet harmful to job performance, distinguishing it from reactions such as 'Exit,' 'Voice,' 'Commitment,' or 'Loyalty.'

Step-by-step explanation:

The information suggests that Sue's main reaction to job dissatisfaction is e) Neglect. Neglect reflects a passive but destructive response where interest and effort in the job decline. Sue's lessened quality of work, tardiness, and decreased effort are all indicative of this reaction.

This contrasts with 'Exit,' which would involve leaving the job; 'Voice,' which entails actively attempting to improve conditions; 'Commitment,' which would mean striving to bear with the dissatisfaction while remaining dedicated to the job; and 'Loyalty,' which is maintaining a supportive attitude while hoping for improvement.

Looking at another individual, Tyre's situation reflects a reaction that ultimately led to 'Exit,' as Tyre ended up quitting their job in nursing due to dissatisfaction. In contrast, a person in a similar situation who does not feel appreciated or supported, but continues to do their work to the best of their ability without significantly reducing the quality of their output, would be demonstrating 'Loyalty'.