Final answer:
Emotional dissonance occurs when there is a conflict between the emotions an individual is required to express and their genuine feelings, relating to option B. This conflict is similar to cognitive dissonance but applies to the realm of emotions and their expression in social contexts.
Step-by-step explanation:
Emotional dissonance occurs when there is a conflict between the emotions an individual feels and what they are expected to express in a particular situation. This concept is akin to cognitive dissonance, which involves psychological discomfort that arises from a conflict between a person's behaviors, attitudes, or beliefs and their positive self-perception. Emotional dissonance, specifically, refers to scenario B when we experience conflict between the required emotions and our true emotions. This can happen in professional settings where employees must adhere to 'emotional display rules,' regardless of how they genuinely feel, leading to psychological tension and discomfort.
Emotions can be complex, consisting of physiological arousal, psychological appraisal, and subjective experiences. Our cultural background, personal experiences, and the context in which we experience emotions play a significant role in how we express and manage them. When the expressed emotion does not align with the actual emotion felt, it creates emotional dissonance, just as cognitive dissonance causes discomfort due to inconsistencies in our attitudes or beliefs.