Final answer:
Claude's ability to calm others and inspire enthusiasm suggests that he has high emotional intelligence, which is the correct answer to the question. This indicates strong social skills, empathy, and relationship management rather than negative affectivity or continuance commitment.
Step-by-step explanation:
Claude's ability to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity likely indicates that Claude has high emotional intelligence.
Emotional intelligence includes understanding and managing your own emotions, as well as recognizing and influencing the emotions of others. A person with this skill is typically adept at social interactions, demonstrating empathy, and managing interpersonal relationships effectively.
Negative affectivity is a personality characteristic that involves the tendency to experience negative emotions and moods, be more pessimistic, and feel distressed.
This is in contrast to Claude's abilities, which seem to mitigate negative emotions. Continuance commitment refers to an employee's feeling of obligation to stay with their organization, which does not directly relate to the ability to influence emotions and enthusiasm.
Therefore, the most accurate answer to the question is 'A', that Claude has the highest level of emotional intelligence.