Question

When employees have higher job satisfaction they tend to:

a) Provide friendlier service to customers.
b) Get angry at customers more often than when they were dissatisfied with their jobs.
c) Provide the same quality of customer service as when they were dissatisfied with their jobs.
d) Provide more consistent service to customers because of their longer employment in the job.
e) Stay on the job longer, so they have better knowledge and skills to serve clients.

Answer 1

Job satisfaction is the degree to which individuals enjoy their job and is influenced by various factors. Higher job satisfaction leads to positive outcomes such as providing friendlier service to customers and staying on the job longer for better knowledge and skills.

Step-by-step explanation:

Job satisfaction is the degree to which individuals enjoy their job. It is influenced by various factors such as the work content, pay level, and the individual's perception of control and decision-making in their work. Research has shown that higher job satisfaction leads to positive outcomes such as providing friendlier service to customers, staying on the job longer to acquire better knowledge and skills, and contributing to organizational performance.