Final answer:
Inspiring others, managing conflict, and developing others' capabilities are abilities that indicate high emotional intelligence, associated with effective leadership, social skills, and understanding of emotions.
Step-by-step explanation:
The correct answer is:
e) three categories in the exit-voice-loyalty-neglect (EVLN) model.
The concepts of inspiring others, managing conflict, and developing others' capabilities are part of the Exit-Voice-Loyalty-Neglect (EVLN) model developed by organizational researcher Albert Hirschman. The EVLN model categorizes employee responses to dissatisfaction or grievances within an organization into four categories:
- Exit: This involves leaving the organization, quitting, or seeking alternative employment due to dissatisfaction.
- Voice: This refers to employees expressing their concerns, offering suggestions, or attempting to improve the situation by voicing their opinions or feedback.
- Loyalty: Employees who remain loyal to the organization despite grievances or dissatisfaction, often waiting for conditions to improve.
- Neglect: This category involves employees who disengage, become apathetic, or reduce their efforts and commitment due to dissatisfaction.
The actions mentioned—inspiring others, managing conflict, and developing others' capabilities—relate to the Voice aspect of the EVLN model, where individuals attempt to address or resolve dissatisfaction within the organization by communicating concerns or suggesting improvements.