Final answer:
Tags are manually assigned labels for categorizing content, often used within systems like the CXone Expert framework for dynamic content organization. Metadata is a broader term for descriptive information about data itself and includes tags among other details.
Step-by-step explanation:
The relationship between tags and metadata is that both are used in the organization and classification of information. However, they serve slightly different purposes. Tags are often manually assigned to group content along common themes or topics and are a form of metadata; they are used as markers for the dynamic organization of content, such as in the CXone Expert framework, where they aid in linking related pages and facilitating the easy retrieval of information. On the other hand, metadata is a broader term referring to any data that provides information about other data, and it can be either manually assigned or automatically generated. Metadata is descriptive and includes details such as the author, date created, and file size, amongst other specifics. Therefore, tags are a subset of metadata used specifically for categorization, while metadata encompasses a wide range of descriptive information about content. Answer choice b) best represents this relationship.