Question

Dion Training's email server is not sending out emails to users who have a Yahoo email address. What is the proper order that you should follow to troubleshoot this issue using the CompTIA troubleshooting methodology?

a) Identify the problem.
b) Establish a theory of cause.
c) Test the theory.
d) Establish a plan of action to resolve the problem.

Answer 1

To troubleshoot Dion Training's email server issue with Yahoo email addresses, follow the CompTIA troubleshooting methodology: identify the problem, establish a theory of cause, test the theory, and establish a plan of action to resolve the problem.

Step-by-step explanation:

A student's question on Dion Training's email server not sending out emails to users who have a Yahoo email address can be explored using the CompTIA troubleshooting methodology. The proper order to troubleshoot this issue is:

1. Identify the problem: Gather information and understand the issue at hand. Try to replicate the problem if possible.
2. Establish a theory of cause: Considering the issue is specific to Yahoo email addresses, hypothesize potential causes such as misconfigured email server settings, a blocklist, or filtering on the part of Yahoo.
3. Test the theory: Implement a test to confirm if the theory is correct. For instance, check the server's sent logs, review configuration settings, and confirm if other domains are having similar issues.
4. Establish a plan of action to resolve the problem: Once the cause is confirmed, create a step-by-step plan to resolve the issue, such as adjusting settings, contacting Yahoo for support if necessary, or configuring server-side rules to bypass the block.