Question

An additional network segment is urgently needed for QA testing on the external network. A software release could be impacted if this change is not immediate. The request comes directly from management and was just approved through the emergency change management process. Which of the following should the technician do?

a. Make the change, document the requester, and document all network changes
b. Wait until the maintenance window and make the requested change
c. Send out a notification to the company about the change
d. First document the potential impacts and procedures related to the change

Answer 1

The technician should make the change, document the requester, and document all network changes in this urgent situation.

Step-by-step explanation:

The technician should make the change, document the requester, and document all network changes in this urgent situation. When a request for a network segment is approved through the emergency change management process, it signifies the importance of the change. By documenting the requester and network changes, the technician can maintain proper records and ensure accountability.

It is not recommended for the technician to wait until the maintenance window to make the requested change because a software release could be impacted if the additional network segment is not added immediately. Similarly, sending out a notification to the company about the change or first documenting the potential impacts and procedures may cause a delay and jeopardize the software release.