Final answer:
The incorrect limitation of Virtual Agent Lite from the given options is that 'Only keyword-based conversations run in Virtual Agent Lite.' Virtual Agent Lite can indeed run predefined topics that are not solely based on keywords, making this choice the incorrect limitation of the software.
Step-by-step explanation:
The question refers to the limitations of Virtual Agent Lite, which is a version of a virtual chatbot or customer service agent used in customer support and service desks. The limitation of Virtual Agent Lite is not that you can't create new topics, topic blocks, and custom controls. This is in fact a limitation of Virtual Agent Lite, which is intended for simpler and more out-of-the-box solutions. Virtual Agent Lite typically provides a set of predefined conversations that can be used to address common customer inquiries without extensive customization options.
To address the question directly, the statement 'Only keyword-based conversations run in Virtual Agent Lite' is not a limitation of Virtual Agent Lite. This platform is capable of running predefined topics that can include more than just keyword-based interactions. Hence, this statement is incorrect and is not one of the limitations of Virtual Agent Lite. The other options (a, b, d) accurately represent limitations of Virtual Agent Lite, with users having read-only access to the Virtual Agent tables, inability to run topics in custom chat channels, and constraints on creating new topics and customizations.