Final answer:
Customization of the chat menu for end-users in the Virtual Agent is done through the 'Branding and Chat Menu' settings, allowing for adjustments in chat interface appearance and options.
Step-by-step explanation:
You can customize the chat menu displayed to your end-users in the Virtual Agent by accessing the Branding and Chat Menu settings. This is where you can define how your chat interface will appear to users and what options they can interact with. Customization options may include colors, logos, and the actual menu items or responses that the Virtual Agent will provide to the users. This part of the platform is essential for ensuring that the chat experience aligns with your organization's branding and provides a seamless user experience.