Question

Which of the following can you specify with Virtual Agent Lite?

a. ITSM Virtual Agent Lite conversation topics in the ITSM self-service category (including related topic blocks) and the platform setup topics run in Virtual Agent Lite.
b. Only ITSM Virtual Agent Lite conversation topics.
c. Platform setup topics only.
d. Both ITSM and HR Virtual Agent Lite conversation topics.

Answer 1

Virtual Agent Lite enables the specification of both ITSM Virtual Agent Lite conversation topics, including related topic blocks in the ITSM self-service category, and platform setup topics.

Step-by-step explanation:

Virtual Agent Lite is a feature designed to provide automated conversational support. When configuring the Virtual Agent Lite, you have some options regarding the topics that can be included in the bot's conversations. According to the options provided, the correct answer is: a. ITSM Virtual Agent Lite conversation topics in the ITSM self-service category (including related topic blocks) and the platform setup topics run in Virtual Agent Lite. In other words, Virtual Agent Lite allows you to specify both the ITSM-related topics, which are part of the self-service solutions offered to IT department users, as well as the setup topics necessary for configuring the platform itself.