Question

What service catalogue variables should be avoided in the Flow Designer for optimal performance?

a. For optimal performance
b. avoid selecting
c. Masked variables
d. Mandatory variables

Answer 1

For optimal performance in the Flow Designer within Service Catalogs, avoid using masked variables, which require additional security handling, and mandatory variables, which can add overhead to workflow processing.

Step-by-step explanation:

When optimizing performance in the Flow Designer, especially within the context of a Service Catalog in platforms like ServiceNow, certain variables can cause performance degradation. The variables to avoid due to their negative impact on performance include:

• Masked variables: These are fields that hide user input (such as passwords) and require additional processing and security handling, which can slow down the workflow.
• Mandatory variables: While important for ensuring that necessary information is provided, they can add overhead to the processing of the workflow if not handled efficiently.

Instead, it is recommended to optimize the catalog item form and Flow Designer workflow to use as few of these variables as possible and to streamline the inputs and interactions that the flow must manage to maintain optimal performance.