Final answer:
The implementation of an ERP system could increase workloads but providing adequate training and support can minimize negative impact. A feedback mechanism should be established to address employee concerns and manage burnout.
Step-by-step explanation:
The implementation of an ERP system in Agency Y could have multiple impacts on current employees including potentially increasing their workload, especially in the initial stages of adaptation. Nonetheless, opting for option B, providing adequate training and support, can significantly minimize the negative impact on employees and day-to-day operations. In cases where staff are already experiencing burnout or 'research fatigue', adding more strain through a new system could exacerbate this. Offering a clear channel for feedback and concerns, such as having a designated person or team to address issues related to the ERP system, could assist in smoothing this transition. Such measures would not only address immediate implementation challenges but would also demonstrate to employees that the organization values their wellbeing and input, thus mitigating the impression of the ERP system as an additional burden.