Question

During a ServiceNow Discovery implementation, which one of the following would be configured to modify the trusted name source?

A) Discovery schedule
B) Discovery probe
C) Discovery rule
D) Discovery classifier

Answer 1

To modify the trusted name source in ServiceNow Discovery, you configure a Discovery rule, which helps maintain CMDB integrity by resolving conflicting device name information.

Step-by-step explanation:

During a ServiceNow Discovery implementation, to modify the trusted name source, you would configure a Discovery rule. The trusted source is essentially the source of truth for device names within your network. ServiceNow Discovery uses a series of patterns and rules to identify devices and store their information. Discovery rules specifically allow you to determine how and what name is trusted when multiple names are discovered for a single device. This is critical because it helps maintain the integrity and consistency of the Configuration Management Database (CMDB).

To set or modify a trusted name source, navigate to the Discovery Definition and then to the relevant Discovery rule where you can specify the conditions and preferences that determine the source to be trusted. By configuring rules, ServiceNow can effectively manage and resolve conflicting information, ensuring that the CMDB reflects the most accurate data regarding the names of discovered devices.