Final answer:
A server's success is largely influenced by their desire to serve, affecting customer interactions and overall job performance in the hospitality industry.
Step-by-step explanation:
The success of a server goes beyond understanding and carrying out the technical tasks their job requires. While skills like speed of serving and up-selling are important, a server's success is greatly influenced by their desire to serve. This inner motivation affects how they interact with customers, their overall job performance, and their willingness to go the extra mile to ensure customer satisfaction. Since the hospitality industry values customer service highly, the desire to serve is often what distinguishes an average server from an exceptional one.