Question

Asking questions that the guest cannot answer with a yes or no is known as:

A. stump the guest so that the server can give the correct answer
B. open-ended questions
C. highlighting
D. getting the guest excited about the menu

Answer 1

Open-ended questions are asking questions that the guest cannot answer with a yes or no. They encourage detailed and thoughtful responses.

Step-by-step explanation:

The correct answer is B. open-ended questions.

Asking questions that the guest cannot answer with a yes or no is known as open-ended questions. These types of questions encourage the guest to provide detailed and thoughtful responses, leading to a more in-depth conversation. They allow for multiple possible answers, promoting discussion and debate.

For example, instead of asking 'Do you like the menu?', an open-ended question could be 'What are some of your favorite items on the menu and why?'. This gives the guest the opportunity to share their preferences and reasons behind them, fostering engagement and creating a more positive dining experience.