100k views
3 votes
As a security guard, you are in the public relations and customer service business. Who would you consider to be your customer/client?

a) Your co-worker
b) A plumber visiting your site
c) The property owner
d) A delivery person
e) All of the above

1 Answer

3 votes

Final answer:

All individuals you interact with as a security guard, including co-workers, visitors, property owners, and delivery persons, are considered your clients or customers. Providing superior service to these customers can result in positive outcomes such as feedback and job satisfaction.

Step-by-step explanation:

As a security guard, one is indeed in the public relations and customer service business. The question is about identifying to whom you owe customer service as a security guard. In a professional setting, especially in a security role, it's important to recognize that your customers or clients aren't limited to a single group.

The correct answer to the question would be e) All of the above. Whether it's your co-worker, a plumber visiting the site you're securing, the property owner, or a delivery person, each of these individuals is receiving a level of service from you and can be considered your customer in different contexts. Offering exceptional service to all parties involved can lead to positive feedback, opportunities, and increased job satisfaction. This approach prioritizes professionalism and resourcefulness, which are key to success in the field of security and customer service.

User Tan Dat
by
7.7k points