Question

Considering the error message "Service Mapping Error: Failed to identify CI on host myhostname. The application port 1433 is closed."

Select the correct statement that describes the reason for the error:
a) The CI identification failed due to an issue with the application server.
b) The CI identification failed due to a closed port (1433) on the host myhostname.
c) The error occurred because the application port 1433 is open.
d) The error is related to a problem with the Service Mapping Discovery tool.

Answer 1

The error indicates that CI identification failed because port 1433 is closed on the host, preventing Service Mapping from correctly mapping services.

Step-by-step explanation:

The correct statement that describes the reason for the error message "Service Mapping Error: Failed to identify CI on host myhostname. The application port 1433 is closed." is that b) The CI identification failed due to a closed port (1433) on the host myhostname. Port 1433 is commonly used by Microsoft SQL Server, which is why a failure to identify a Configuration Item (CI) can often be attributed to the application port being inaccessible or closed. Service Mapping is a process used to discover and map the relationships between IT components in an ITSM (IT Service Management) context, therefore a closed port would prevent it from correctly identifying and mapping services running on a host.