Final answer:
In Porter's model of competitive forces, customers are not considered a competitive force. The model includes five competitive forces: New market entrants, supplier, substitute products, and disruptive technologies.
Step-by-step explanation:
In Porter's model of competitive forces, customers are not considered a competitive force. The model, also known as Porter's Five Forces, includes five competitive forces that affect the industry and its profitability. These forces are:
- New market entrants: new companies entering the market and increasing competition.
- Supplier: suppliers' power to influence prices and terms.
- Substitute products: products that can replace the company's offerings.
- Disruptive technologies: new technologies that can disrupt the industry.
Customers, on the other hand, are considered as the beneficiaries or the target market for the industry, rather than a competitive force.