Final answer:
Making and maintaining eye contact is a demonstration of good listening skills for a security guard, indicating attentiveness and engagement. It is part of providing excellent customer service and maintaining a professional demeanor.
Step-by-step explanation:
Good listening skills are crucial for effective communication, especially for a security guard who must interpret and respond to various situations appropriately. Among the options provided, making and maintaining eye contact is a key indicator of good listening skills. Eye contact shows engagement and attentiveness, which are essential for developing rapport and understanding the speaker. It's important for security guards to avoid behaviors such as finishing sentences for others, writing distractingly while someone speaks, or interrupting, as these can signal inattentiveness or disrespect.
A security guard should also be aware of other nonverbal cues, such as body language and facial expressions, to demonstrate they are focused and genuinely interested in the conversation. Active participation in discussions by asking clarifying questions is encouraged once there is a firm grasp of the situation, rather than interrupting frequently, which might disrupt the flow of communication. These listening skills are part of providing excellent customer service and show a commitment to maintain a professional appearance and respectful interactions.