Final answer:
Bonnie's creation and implementation of a new customer service process is an example of innovation and employee empowerment in the workplace, demonstrating theory Y management and transformational leadership styles.
Step-by-step explanation:
Bonnie devised and implemented a new process to serve customers more efficiently, which is a classic example of workplace innovation. Her ability to initiate such a change without direct orders shows that she is working in an environment that encourages employee empowerment. This empowerment often leads to improved organizational outcomes as employees feel trusted to make decisions and take actions that they believe will benefit the company. In a similar context, the practice of employees improving service methods aligns with theory Y of management, suggesting that workers are motivated and can find creative solutions without stringent control. Moreover, it resonates with the transformational leadership style, wherein leaders encourage innovation and proactive problem-solving among employees. The absence of complaints and the increased customer base depicted in the provided situation validate the success of the innovation.