Final answer:
Disney World and Southwest Airlines are both examples of best-in-class organizations, and it's true that other companies analyze their benchmarking. However, the number of complaints alone does not determine the worst airline carriers as it is only one of many metrics that should be considered. option a.
Step-by-step explanation:
It is true that Disney World and Southwest Airlines are considered best-in-class organizations whose benchmarking may be analyzed by others. These organizations are often viewed as leaders in their respective industries and serve as models for service, efficiency, and customer satisfaction. However, the number of complaints for airline carriers, as shown in Figure 1.15, is not enough information to conclude that American, Delta, and United are the worst airline carriers. The number of complaints is just one measure, and it may be influenced by a variety of factors, such as the number of flights or passengers carried by each airline, and it does not account for other important aspects like safety records, on-time performance, or overall customer service experience.