Question

Foxfirst consulting provides on-demand video training for itil v4 certifications. to manage their infrastructure, foxfirst must monitor and manage the service utilization, and ensure secured, controlled access to the student subscribers. what best describes these activities?

a. service consumption
b. warranty of a service
c. service provision
d. service offering

Answer 1

The activities of monitoring and managing service utilization and securing controlled access are described by the ITIL concept of 'warranty of a service' which assures the service meets agreed requirements.

Step-by-step explanation:

The activities described in the question pertain to the monitoring and management of IT service utilization and securing controlled access for users. These activities collectively ensure that the training provided by Foxfirst Consulting is available, reliable, and secure for its student subscribers. The most appropriate option that describes these activities is warranty of a service. Warranty in ITIL speaks to the assurance that a service will meet agreed requirements, this includes aspects such as availability, capacity, continuity, and security which are clearly being addressed through the monitoring and managing of service utilization, as well as securing and controlling access.