Final answer:
The reason 'to convince the customer to buy another product' is not a good reason to follow up on bad news, as it can damage the reputation and trust of a company. Good follow-up practices focus on building positive relations and maintaining a reliable reputation which is crucial for repeat business and customer loyalty.
Step-by-step explanation:
The question "Which of the following statements is not a good reason to follow up on bad news?" can be answered by assessing the options provided against best practices in customer service and business reputation management. Among the reasons listed, 'to convince the customer to buy another product' is not a good reason to follow up on bad news as this may appear opportunistic and could diminish trust in the company. Instead, follow-ups should focus on promoting good relations, confirming follow-up procedures, and establishing a record of the incident to maintain a strong and reliable reputation. Businesses strive for repeat customers and work to build a reputation that helps alleviate concerns over product quality. A consistent and forthright follow-up on bad news reinforces a positive business reputation, which is essential as firms that are perceived to be more concerned with making an immediate sale rather than addressing a customer's needs can lose credibility and customer loyalty.