Question

An automotive shop wants to reward employees for demonstrating creative customer service that leads to repeat business. a particular employee received a 10 percent bonus for suggesting that the company contact customers 24 hours after repairs to ensure customers are satisfied. what type of incentive would be the most appropriate in this scenario?

a. gain-sharing plans
b. merit-raise plans
c. goal-sharing plans
d. special-purpose plans

Answer 1

In the scenario where an employee receives a 10 percent bonus for suggesting proactive customer follow-up, a special-purpose plan is the most appropriate type of incentive. These plans are intended for unique contributions that benefit the company in specific ways.

Step-by-step explanation:

An automotive shop wants to reward employees for demonstrating creative customer service that leads to repeat business. When an employee suggested that the company should contact customers 24 hours after repairs to ensure they are satisfied, which led to a 10 percent bonus for the employee, the type of incentive employed here is best described as a special-purpose plan.

This type of incentive is specifically tailored to recognize a unique or innovative idea or action that benefits the company, typically in a one-time context rather than as part of a broader performance measure. Unlike gain-sharing, merit raises, or goal-sharing plans that are often ongoing and based on more general performance metrics, special-purpose plans are designed to motivate and compensate for distinct contributions.