Final answer:
To improve the diagnostic interview process, an interviewer should have the knowledge to evaluate candidate responses effectively, prepare questions, and pay attention to nonverbal cues and first impressions. Constructing a relevant interview question based on a position's specific skill and evaluating responses critically is also essential.
Step-by-step explanation:
An interviewer should improve the diagnostic interview process by utilizing several strategies. The key approach is to have the knowledge to evaluate the answers of a candidate (option c). This involves understanding the role's requirements and being able to assess whether the candidate's responses align with skill expectations. Preparation is crucial, ranging from creating a working script with a mix of open and closed questions, to planning follow-up inquiries for clarification. Moreover, building rapport can facilitate full and honest answers from candidates. Paying attention to nonverbal cues and the first impression is also beneficial, as these can influence the interviewer's judgment. Every interview can be a learning opportunity, and reflecting on the experience will afford chances for improvement in subsequent interviews
To construct a good interview question, identify a specific skill that is essential for the position and create a question focused on that skill. For instance, for a project manager role, you might ask: "Can you describe a time when you had to navigate a project with ambiguous requirements and how you ensured its success?" Rate the applicant's answer based on clarity, relevance to the situation, demonstrated problem-solving skills, and the effectiveness of the outcome.