Final answer:
The first actions for a person who is anxious or agitated include ensuring their safety, approaching calmly, and speaking reassuringly. Observing for immediate needs or environmental factors can help, while involving them in ABA, social groups, or discussing therapy and medication options are longer-term solutions. Clear communication about processes and wait times can also reduce anxiety.
Step-by-step explanation:
When encountering a resident who is anxious, agitated, or has a change in behavior, the first action would be to ensure their immediate safety and comfort. It's important to approach them calmly and speak in a reassuring tone, showing empathy and concern for their well-being. Trying to understand the source of their anxiety or agitation by asking gentle questions can be helpful. At the same time, observing for any immediate needs or environmental factors that could be contributing to their behavior is crucial. If trained in Applied Behavior Analysis (ABA), one could also utilize principles such as positive reinforcement to help de-escalate the situation.
For a longer-term approach, involving the resident in social communication groups, or social skills groups, can provide them with a supportive network and strategies to cope with their feelings. Engaging with an occupational therapist can also be beneficial, as they can suggest activities to reduce anxiety and teach coping mechanisms. Furthermore, discussing medication options with a healthcare provider may also be necessary depending on the severity and nature of the resident's condition. It's essential to review the research and learn about the efficacy of each treatment option to provide tailored advice and guidance.
Informing the resident about the wait time and the process of getting help, as in the scenario with Serena and the mental health counselor, can alleviate some of the anxiety and provide clarity. Establishing a direct and clear communication path is key to making the resident feel heard and taken care of.