Final answer:
The statement is true; a resident's plan of care contains specific instructions on when to apply and remove heat/ice, which must be followed by healthcare professionals to provide proper care.
Step-by-step explanation:
The statement is generally true. A resident's plan of care is a document that outlines specific protocols and treatments tailored to the individual's needs, which includes when to apply and remove heat/ice as part of their treatment regimen.
Healthcare professionals, such as nurses or care assistants, are required to follow this plan diligently to ensure proper management of the resident's conditions. The application of heat or ice can help with a number of conditions, such as reducing inflammation or relieving pain, and it is crucial to adhere to the times specified to optimize therapeutic effect and avoid potential harm.