Final answer:
Inbound cargo personnel must get special handling instructions, prioritization details, and updates on the status and schedule of shipments from customer support during degraded operations.
Step-by-step explanation:
Inbound cargo personnel involved in degraded operations should obtain critical information from customer support that includes any special handling instructions, prioritizations, and updates on the status and scheduling of inbound shipments.
During such operations, communication channels may be disrupted, and standard procedures could be temporarily inoperative, necessitating a need for more direct or alternate means of coordination with customer support. It is essential to establish a clear line of communication, ensure understanding of any deviations from normal procedures, and to maintain operational effectiveness even under less-than-ideal circumstances.