Final answer:
Yuna is likely a sales associate who relies on the IT department for technical issues. She is not an IT Support Agent, which is a role responsible for solving such technical problems.
Step-by-step explanation:
Yuna is most likely a sales associate at TechMart. Her role involves engaging with customers, understanding their needs, and helping them make purchasing decisions. When Yuna's sales kiosk locks her out of her daily sales tracker software, she reaches out to the IT department for assistance. However, Yuna would not be an IT Support Agent herself. IT Support Agents are the professionals who work in the IT department to troubleshoot technical issues and provide support to other employees, such as sales associates like Yuna.
In this scenario, the IT department's response would involve remotely accessing Yuna's kiosk to resolve the software issue, ensuring that she can continue to track her sales effectively. Yuna's expertise is in sales, and she relies on the technical expertise of the IT Support Agents to maintain the functionality of the sales systems she uses.