Question

When conducting notification, the caco should confirm who he/she is speaking to____________.

1) True
2) False

Answer 1

When conducting notification, the call center agent should confirm who he/she is speaking to by asking for verification information.

Step-by-step explanation:

When conducting notification, the call center agent should confirm who he/she is speaking to by asking for verification information. This is important for security purposes and to ensure that sensitive information is not shared with unauthorized individuals.

For example, if the agent is making a phone call, they may ask the person on the other end of the line to provide their full name, date of birth, or account number. By confirming the identity of the person they are speaking to, the agent can avoid any potential privacy breaches or miscommunication.

Therefore, the statement is True.