Question

One way to prevent yourself from insulting your client's dignity is to ________.

1) Listen actively and empathetically
2) Interrupt and correct them when they are wrong
3) Make fun of their ideas
4) Ignore their concerns

Answer 1

To prevent insulting your client's dignity, listen actively and empathetically and avoid suggesting that you're right and the other person is wrong.

Step-by-step explanation:

One way to prevent yourself from insulting your client's dignity is to listen actively and empathetically.

It is important to choose your words carefully, stay calm, and avoid suggesting that you're right and the other person is wrong. Instead, focus on solving the problem and ask open-ended questions to understand the other person's position.