Final answer:
The program that provides mental health, substance abuse, crisis management, and counseling services for EMS personnel is the Employee Assistance Program (EAP). EMS personnel can utilize this program to address personal and work-related issues and access resources and counseling services.
Step-by-step explanation:
The program that involves contracted agencies to provide a wide array of mental health, substance abuse, crisis management, and counseling services for EMS personnel is the Employee Assistance Program (EAP).
The EAP is designed to support the well-being of employees and their families by offering confidential assistance for personal and work-related issues. EMS personnel can utilize this program to access resources and counseling services to address mental health, substance abuse, and crisis management.
For example, if an EMS personnel is experiencing stress or trauma from a critical incident, they can contact the EAP to receive counseling and support to help manage their emotions and cope with the situation.