Question

A patient becomes angry attending a treatment group and complains about it to the nurse. Which response

could the nurse give that would best demonstrate clarifi cation?
A. "Can you tell me what about the treatment group made you angry?"
B. "Why are you upset? Attending the treatment group will help you get well."
C. "It sounds like group today was pretty upsetting."
D. "Treatment groups have been carefully planned by the staff to help patients."

Answer 1

The most effective response for clarity by the nurse is asking the patient to specify what made them angry about the treatment group, as it invites open communication and understanding.

Step-by-step explanation:

The nurse's optimal response to demonstrate clarification when a patient is upset after attending a treatment group is indeed option A: "Can you tell me what about the treatment group made you angry?" This question promotes open communication, encouraging the patient to express specific concerns and feelings. It reflects a therapeutic communication technique, demonstrating the nurse's active listening and genuine interest in understanding the patient's perspective.

By seeking clarification on the source of the anger, the nurse creates an opportunity to address specific issues and tailor interventions to meet the patient's needs. This approach fosters a supportive environment, strengthening the nurse-patient relationship and contributing to the patient's overall well-being. In challenging situations, effective communication, as exemplified by this response, plays a pivotal role in resolving conflicts, building trust, and promoting positive outcomes in healthcare interactions.