Final answer:
The medical assistant should copy the front and back of the patient's insurance card for billing, verification, and reference purposes. Both sides contain important details needed by the medical office.Option 3 is the correct answer.
Step-by-step explanation:
The question posed by the student is related to standard medical office procedures for handling patients' insurance information. The correct action that a medical assistant should take regarding the front and back of the patient's insurance card is to copy them. Copying the insurance card ensures that the medical office has all the necessary information on file for billing and verification purposes, as well as for reference during future visits.
When the insurance card is copied, both the front and back should be included because they contain vital details such as the policy number, group number, and contact information for the insurance company. This recorded information allows medical staff to verify coverage and benefits, expedite claims processing, and facilitate any necessary communication with the insurance provider.