Final answer:
If a customer refuses to sign the agency disclosure form, the salesperson should explain the purpose and importance of the form, consult with their supervisor or manager for guidance, and prioritize adherence to the law and ethical standards.
Step-by-step explanation:
If a customer refuses to sign the agency disclosure form, there are a few steps a salesperson can take. First, the salesperson should explain the purpose and importance of the form to the customer, emphasizing that it is a legal requirement. They can also offer to answer any questions or concerns the customer may have about the form.
If the customer still refuses to sign, the salesperson should consult with their supervisor or manager for guidance on how to proceed. It's important for the salesperson to follow the company's policies and procedures in such situations.
Ultimately, if the customer continues to refuse to sign and it is a legal requirement, the salesperson may need to consider whether they can continue working with that customer. They should prioritize adherence to the law and ethical standards in their professional practice.