Final answer:
In response to an emergency grievance, the person handling it must act quickly and with due care, following proper procedures, maintaining impartiality and confidentiality, accurately documenting the incident, and working towards a prompt resolution.
Step-by-step explanation:
Upon retrieving an emergency grievance, the person collecting it must act promptly and with due diligence to ensure a proper and swift resolution. This involves a thorough understanding of the relevant procedures and policies that apply to the nature of the grievance. The person must remain impartial, safeguarding the confidentiality of the grievance while ensuring that all parties are treated fairly.
Furthermore, it is essential to document the grievance accurately and to gather any supporting information that may be pertinent to the case. Time is often of the essence in emergency grievances, so the person responding should prioritize the issue, communicate effectively with the relevant parties, and move towards an expeditious resolution.