Question

What are three pieces of information a level one technician should gather from a customer?

1) Customer's name
2) Customer's contact information
3) Customer's location
4) Customer's age
5) Customer's occupation

Answer 1

A level one technician should gather the customer's name, contact information, and location.

Step-by-step explanation:

A level one technician should gather three pieces of information from a customer:

1. Customer's name: This helps in personalizing the interaction and addressing the customer correctly.
2. Customer's contact information: This is important for future communication and follow-ups.
3. Customer's location: This helps in determining if on-site support is required or if remote assistance can be provided.

Gathering these details effectively ensures proper customer service and efficient troubleshooting.