Final answer:
Notify the appropriate supervisor, department head, or patient advocate within the healthcare facility if a patient has a grievance. If related to surgical care, notify the surgeon, nurse, and anesthesia professional involved in patient care.
Step-by-step explanation:
If a patient has a grievance, it's important to notify the appropriate person within the healthcare facility usually following the institution's standard protocol for handling patient complaints. In many cases, this would involve notifying a supervisor or the patient care unit manager like a nurse manager or the head of the department. They are trained to handle such matters and can initiate the proper grievance resolution process. Additionally, healthcare facilities often have a patient advocate or ombudsman who is specifically appointed to assist patients with grievances and ensure that their concerns are addressed appropriately. The institution should have a clear grievance policy that outlines the steps to be taken when a complaint is made.
If the grievance is specifically related to the care provided, such as concerns arising during surgery or recovery, one should also notify the professionals involved in the patient's care, which typically would include the surgeon, the nurse, and the anesthesia professional. These individuals should review aloud the key concerns for the recovery and care of the patient as it may be integral to resolving the grievance effectively and ensuring quality patient care.