Final answer:
When replacing existing coverage with a new long-term care policy, the agent should ensure that the new policy's benefits are equal to or better than the existing policy.
Step-by-step explanation:
When a new long-term care policy is replacing existing coverage, the agent should make sure that the new policy's benefits are equal to or better than the benefits provided by the existing policy. This is important to ensure that the policyholder maintains the same level of coverage or receives improved coverage under the new policy. The agent should carefully compare the terms, conditions, coverage limits, and exclusions of both policies to make an informed decision.