Final answer:
The Practical Nurse should provide compassionate care to the mother, request a clear account of the injury and any symptoms, and reassure her about the child's treatment plan. Informing the mother about necessary medical procedures and offering support are also important aspects of care.
Step-by-step explanation:
When faced with a single mother of a child with a head injury who comes into the clinic visibly upset, the Practical Nurse (PN) should provide compassionate care and assure the mother that her child will receive the best possible treatment. The PN should tell the mother that it's important to stay calm and give a clear account of the injury and any symptoms the child may have, as this information can be crucial for the medical staff in assessing the situation and providing the appropriate care
The medical history and details about the event leading to the injury are very valuable during diagnosis and treatment. Also, a gentle reminder that the healthcare team is there to support both her and her child during this challenging time can be very comforting. If the child requires further assessment, such as imaging tests or observation, the PN should explain these procedures to the mother to help alleviate her concerns.