Final answer:
The initial action for a medical assistant when a patient is referred includes confirming identity, reviewing medical records, and preparing the patient for the provider. Continuity of care is ensured through team communication and potential additional tests or treatments following thorough reviews.
Step-by-step explanation:
Initial Action for Medical Assistants
The most appropriate initial action for a medical assistant when a patient is referred to the medical office includes confirming the patient's identity, reviewing their medical history, understanding the reason for referral, and ensuring all necessary medical records are available for the healthcare provider. Additionally, the medical assistant should ensure that the patient feels welcomed and comfortable, and clarify any preparatory steps that must be taken before the consultation or procedure.
As for the continuity of care, which includes discussions and plans beyond the initial action:
- Medical team members should confirm their roles and the patient's details, as illustrated by the process where team members are introduced and critical elements of a surgery are reviewed aloud.
- In scenarios where further information is required, additional tests may be ordered based on a detailed review of medical records or during post-operative recovery, to ensure comprehensive patient care.
- Doctors may recommend treatments based on the specific condition, diagnostics, and review of the patient's health status and needs.