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Nurses can prevent the escalation of conflict by:

__________________ the feelings behind the client's behaviour;

User Gibatronic
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Final answer:

Nurses can prevent conflict escalation by acknowledging clients' feelings, using calm and respectful communication strategies, asking open-ended questions, restating to avoid misunderstandings, and focusing on problem-solving over blaming.

Step-by-step explanation:

Nurses can prevent the escalation of conflict by acknowledging the feelings behind the client's behavior. This involves a series of tactical approaches such as:

  • Choosing words carefully to avoid exacerbating the situation.
  • Maintaining calm and listening to the other party's perspective.
  • Staying open and respectful rather than suggesting superiority of one's own viewpoint.
  • Asking open-ended questions to understand the other person's position.
  • Restating what the person has said to affirm that they have been heard and to prevent misunderstandings.
  • Focusing on solving the problem collectively rather than assigning blame.

Such strategies ensure that conflict is managed in a way that seeks to understand and address the underlying issues effectively. When resolution is not immediately possible, involving supervisors or HR departments may be necessary to facilitate a professional resolution.

User Alex Telon
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